Education is a progressive discovery of our own ignorance.
Will Durant, Historian and Philosopher
About Me
Website is currently Under Construction , not all functions will work as expected
Experience
IT Support Specialist
Esquire Law Services
2025 – Current
- Managed Tier 1 and Tier 2 , and Limited Tier3 technical support for over 400 users (attorneys and staff) in a legal environment, resolving hardware, software, and network issues
- Maintained and supported critical applications and platforms, including Document Management Systems (DMS), Microsoft 365/Office suite (Word, Outlook, Teams), and Case management systems
- Hardware lifecycle management for firm assets, including procurement, deployment, configuration, and troubleshooting of PCs, Macs, printers, and mobile devices (iOS/Android).
- Supported and maintained conference room A/V and video conferencing solutions (e.g., Zoom, MS Teams), ensuring seamless operation for client meetings
- Utilized an incident management system (Help Desk/Ticketing) log, track, prioritize, and escalate issues, achieving a high resolution rate .
- Contributed to firm-wide security and compliance by assisting with user account management, access permissions, and promoting best practices for data protection in a confidential legal setting.
- Developed and maintained technical documentation and end-user guides to reduce recurring support requests and facilitate effective onboarding for new hires.
Network / Systems Administrator
Southwest Health and Human Services
2023 – 2024
- Network and Security Operations across a five-county jurisdiction, supporting critical services for Health & Human Services (HHS) and the Sheriff’s Office, ensuring 24/7 availability
- Supported Dual-Compliance Frameworks to protect sensitive government data, including full adherence to:
- HIPAA Security Rule protocols for Protected Health Information (PHI) used by HHS.
- FBI CJIS Security Policy for Criminal Justice Information (CJI) used by the Sheriff’s Office, maintaining audit readiness and secure network access.
- Supported High Security Connectivity, Virtual Private Networks (VPNs) and firewalls, ensuring confidential data transmission within, and between law enforcement systems and the central county network.
- Administered and Hardened Core Infrastructure, including switches, firewalls, and Windows Server environments, specifically implementing security controls (access lists, Group Policy, MFA) required by both state-level data laws , and federal mandates.
- Oversaw System Auditing and Incident Response by routinely reviewing network and server logs, coordinating with legal/compliance officers to investigate security incidents, and generating detailed reports to document adherence to regulatory standards.
- Attend daily SOC meetings and implement necessary patches and remediations to security threats
- Designed and Managed Disaster Recovery (DR) procedures across five geographically dispersed locations in accordance with required continuity-of-operations plans.
- Provided Advanced Tier 3 Support on Servers, Local Machines, Applications, and Services.
Network / Systems Administrator
Emagination STEM Camps
2023 – 2023
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- Managed and maintained a campus-wide Local Area Network (LAN) of 60-100 machines for a residential summer STEM camp, ensuring near 100% network availability and seamless operations for both technical learning and staff support.
- Led technical instruction by teaching multiple technology-based courses (curriculum provided) to campers aged 8-17, fostering a fun and engaging learning environment with a 1:10 staff-to-camper ratio.
- Implemented robust network security and data protection measures, including configuring security policies, addressing vulnerabilities, and performing daily backups and archiving of all camper work.
- Provided first-level technical support and problem resolution for campers and staff, diagnosing and performing maintenance on network infrastructure, workstations, and software as needed.
- Collaborated with university staff and the Chief Technology Officer to coordinate the initial setup, maintenance, and teardown of the temporary network environment, including tracking and inventorying all equipment.
- Contributed to a holistic camp experience by supervising and mentoring campers, leading diverse recreation activities (including sports, board games, and computer activities), and prioritizing camper well-being and social development.
Education
Major: Computer Networking Information Technology
Minor: Security Management
Certifications
- Az-900
- Az-104 (expected 01/30/26)
- Network +
- Security + (expected 01/14/26)